Overview of Company Customer Sentiment Analysis in May
The review set is extremely small and spans over a decade, making reliable scoring very difficult. The two older positive reviews (2010 and 2013) describe a responsive, professional, and competent plumber who completed work on time and at reasonable rates. However, the most recent review (2022) describes a severe failure: the contractor took well over half of a $1,500 payment upfront, abandoned th... Read more
The review set is extremely small and spans over a decade, making reliable scoring very difficult. The two older positive reviews (2010 and 2013) describe a responsive, professional, and competent plumber who completed work on time and at reasonable rates. However, the most recent review (2022) describes a severe failure: the contractor took well over half of a $1,500 payment upfront, abandoned the job for over a month, became completely unresponsive, and left the customer without a functioning bathroom. This single recent review heavily drags down professionalism and project completion scores, as it describes conduct that is the opposite of professional follow-through. Given that the 2022 review is the most recent data point and describes potential fraud, it carries the most weight in this assessment. Read less