Accent Plumbing

Accent Plumbing has a large and long-running review base that paints a predominantly positive but meaningfully mixed picture. Professionalism scores well overall — the majority of reviewers praise punctuality, friendliness, communication, and courteous technicians — but a notable cluster of negative reviews describes rude behavior, technicians hanging up on customers, shouting at clients, and ... Read more

Accent Plumbing has a large and long-running review base that paints a predominantly positive but meaningfully mixed picture. Professionalism scores well overall — the majority of reviewers praise punctuality, friendliness, communication, and courteous technicians — but a notable cluster of negative reviews describes rude behavior, technicians hanging up on customers, shouting at clients, and dismissive attitudes, which meaningfully pulls the score down from what might otherwise be a high-80s range. Pricing is similarly split: many reviewers cite fair hourly rates, competitive quotes, and savings versus competitors, while several others — particularly those routed through American Home Shield — describe feeling gouged by non-covered item charges, unexplained billing, and a $150 service call fee that felt excessive. Project completion is the most consequential concern: multiple reviews describe jobs not fixed on the first visit, abandoned work, a flooded house left after a technician departed, unresolved issues spanning weeks, and at least one case of a hole left in a ceiling with no follow-up — these are serious completion failures that prevent a higher score despite the many positive completion mentions. Experience scores moderately well, with numerous reviewers praising skilled diagnostics, knowledgeable technicians, and efficient repairs, though a handful of reviews describe misdiagnoses and incorrect part orders that undercut confidence in technical consistency. Read less