Santa Monica Plumbing & Heating

Santa Monica Plumbing & Heating demonstrates strong technical competence and generally professional service delivery, with particular strengths in experience/workmanship and project completion. However, pricing practices are a significant concern, with numerous reviews documenting overcharges, bait-and-switch tactics, inflated estimates, and aggressive collections practices. The company shows inco... Read more

Santa Monica Plumbing & Heating demonstrates strong technical competence and generally professional service delivery, with particular strengths in experience/workmanship and project completion. However, pricing practices are a significant concern, with numerous reviews documenting overcharges, bait-and-switch tactics, inflated estimates, and aggressive collections practices. The company shows inconsistency in professionalism—many technicians (Manny, Marco, Rudy, Armando) receive consistent praise, but several reviews document rude behavior, poor communication, and unprofessional conduct from management. Recency analysis shows the most severe complaints (no-shows, aggressive billing, rudeness) concentrated in 2024 and 2019-2020, suggesting potential systemic issues. Read less