Rooter Hero Plumbing of San Fernando Valley and Ventura County

The review set is small (7 reviews) and presents a sharply divided picture. Several positive reviews praise individual technicians like CJ, Jay, and Tanner for professionalism, communication, and technical skill, which lifts the professionalism and experience scores. However, two significant negative reviews drag down pricing and project completion considerably: one describes a deeply problematic ... Read more

The review set is small (7 reviews) and presents a sharply divided picture. Several positive reviews praise individual technicians like CJ, Jay, and Tanner for professionalism, communication, and technical skill, which lifts the professionalism and experience scores. However, two significant negative reviews drag down pricing and project completion considerably: one describes a deeply problematic upselling encounter where a $77 advertised offer ballooned to a $1,200 bill (later negotiated down), promised camera evidence was never delivered, and the original problem was left unfixed. A second negative review alleges overcharging, unused parts billed to the customer, and failure to apply a promised discount. These serious complaints prevent any dimension from scoring highly and substantially reduce confidence in the overall score. Read less