Larry and Joe’s Plumbing Supplies

Larry & Joe's demonstrates strong technical expertise and product knowledge, with consistently high marks for helping customers identify hard-to-find plumbing parts and providing knowledgeable advice. However, professionalism is significantly undermined by multiple documented instances of rude, dismissive, and discriminatory behavior from staff members across multiple locations, particularly towar... Read more

Larry & Joe's demonstrates strong technical expertise and product knowledge, with consistently high marks for helping customers identify hard-to-find plumbing parts and providing knowledgeable advice. However, professionalism is significantly undermined by multiple documented instances of rude, dismissive, and discriminatory behavior from staff members across multiple locations, particularly toward female customers and those perceived as non-experts. Pricing is a persistent concern, with customers reporting 30%+ markups compared to competitors and aggressive restocking fees (25-50%) that were not clearly disclosed at purchase. The business excels at inventory and technical problem-solving but struggles with consistent customer service standards and transparent pricing practices. Read less