Goettl Air Conditioning and Plumbing - Simi Valley

Goettl/Dutton Plumbing exhibits a deeply polarized review pattern with significant structural problems. While individual technicians frequently demonstrate professionalism, technical competence, and courteous behavior (evidenced by 52 mentions of positive professionalism), the company suffers from severe systemic failures in project completion (61 mentions reveal chronic no-shows, cancellations, a... Read more

Goettl/Dutton Plumbing exhibits a deeply polarized review pattern with significant structural problems. While individual technicians frequently demonstrate professionalism, technical competence, and courteous behavior (evidenced by 52 mentions of positive professionalism), the company suffers from severe systemic failures in project completion (61 mentions reveal chronic no-shows, cancellations, and missed appointments) and egregious pricing practices (48 mentions document consistent overcharging, aggressive upselling, and quotes 3-10x higher than competitors). The WW Score of 54.8 reflects a company where skilled workers are undermined by poor operational management, dishonest sales tactics, and a business model that prioritizes aggressive financing over customer value. Recent reviews (2025) show some improvement in individual service quality, but older reviews (2022-2024) reveal systemic deception regarding system replacements, membership billing, and appointment reliability. Read less