Acrown Plumbing Construction

This review set covers two distinct business entities: a modern HVAC/plumbing company (Dutton, reviews from 2025) and Acrown Plumbing Construction (reviews from 2018–2024). The Dutton reviews are overwhelmingly positive, praising named technicians for punctuality, communication, thoroughness, and job completion. However, the Acrown reviews — which make up the majority of the dataset — reveal... Read more

This review set covers two distinct business entities: a modern HVAC/plumbing company (Dutton, reviews from 2025) and Acrown Plumbing Construction (reviews from 2018–2024). The Dutton reviews are overwhelmingly positive, praising named technicians for punctuality, communication, thoroughness, and job completion. However, the Acrown reviews — which make up the majority of the dataset — reveal a deeply divided picture: while individual field technicians (Robert, Derek, Angel, Charles) frequently receive high praise for skill and professionalism, the company's office staff and ownership are repeatedly cited for rudeness, dishonest reporting to home warranty companies, abandoned jobs, and discriminatory behavior toward non-English speakers. Multiple 1-star reviews allege that Acrown deliberately misreported diagnoses to home warranty companies to deny coverage or extract additional charges, which is a serious integrity flag. Pricing concerns are significant, with several reviewers citing unexpected upcharges and inflated code-compliance costs. Project completion scores are dragged down by multiple credible accounts of abandoned work, failed callbacks, and unresolved issues across multiple visits. Read less