R E Glenn Plumbing

R.E. Glenn Plumbing presents a deeply mixed record across all four dimensions. Positive reviews from roughly 2015–2019 describe punctual, skilled, and fairly priced service, with several customers praising Russell personally for professionalism and responsiveness. However, a significant cluster of negative reviews — several of them recent (2022–2024) — describe ghosted appointments, inexpe... Read more

R.E. Glenn Plumbing presents a deeply mixed record across all four dimensions. Positive reviews from roughly 2015–2019 describe punctual, skilled, and fairly priced service, with several customers praising Russell personally for professionalism and responsiveness. However, a significant cluster of negative reviews — several of them recent (2022–2024) — describe ghosted appointments, inexperienced technicians, repeated leaks after completed work, billing disputes, lien threats, and poor communication, which substantially drag down every dimension. Project completion is the most damaged dimension, with multiple reviews documenting unfinished work, post-service leaks, flooded spaces, and a refusal to take accountability. Pricing also suffers due to credible accounts of overcharging, fabricated invoices, and undisclosed costs. The overall score reflects a contractor with a capable track record in earlier years that has shown a troubling and consistent decline in service quality in more recent reviews. Read less