Bob the Plumber

The overwhelming majority of reviews praise this company's professionalism, punctuality, communication, and courteous technicians across a large and diverse team including Josh, Ryan, Brooke, Brian, Jason, Ric, Hugo, Matthew, Dan, and others. Pricing scores are pulled down by a meaningful minority of negative reviews explicitly citing overcharging, surprise charges, and quotes that were significan... Read more

The overwhelming majority of reviews praise this company's professionalism, punctuality, communication, and courteous technicians across a large and diverse team including Josh, Ryan, Brooke, Brian, Jason, Ric, Hugo, Matthew, Dan, and others. Pricing scores are pulled down by a meaningful minority of negative reviews explicitly citing overcharging, surprise charges, and quotes that were significantly higher than competitors or industry norms — including a $2,000 quote for a gas line job, a $1,460 charge that left gas still leaking, a $660 toilet wax seal job quoted at $280, and a $326 charge for a 10-minute repair. Project completion scores reflect a strong general record of jobs finished on time and correctly, but are tempered by several credible complaints of incomplete work, failure to follow through on callbacks, abandoned jobs, and at least one instance where a repair did not resolve the underlying issue after multiple visits. Experience scores are high overall, with many reviewers specifically praising technical skill and problem-solving, though a small number of reviews describe botched work, improper installations, and a technician who lacked equipment to properly test gas lines. Read less