Arsenal Plumbing and Drains

Arsenal Plumbing (Kevin) receives consistently strong praise across most dimensions, with multiple reviewers highlighting his responsiveness, technical skill, and fair pricing over a span of several years. His willingness to come out same-day or on weekends, handle complex jobs like underground pipe replacement and WiFi water monitoring installation, and serve a long-term property management clien... Read more

Arsenal Plumbing (Kevin) receives consistently strong praise across most dimensions, with multiple reviewers highlighting his responsiveness, technical skill, and fair pricing over a span of several years. His willingness to come out same-day or on weekends, handle complex jobs like underground pipe replacement and WiFi water monitoring installation, and serve a long-term property management client speaks well to his reliability and experience. However, one detailed 1-star review explicitly calls out chronic lateness, poor attitude, lack of communication, and zero customer service — which meaningfully pulls down the professionalism score and cannot be dismissed. The professionalism dimension is scored conservatively at 72 to reflect this credible negative outlier against an otherwise positive pattern. Pricing and project completion are strong suits, with multiple independent reviewers confirming competitive quotes and completed work. Read less