Rock Solid Drains

Rock Solid Drains earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, courtesy, and responsiveness are mentioned in the vast majority of reviews spanning multiple years. Project completion scores well given the overwhelming pattern of same-day or next-day service, jobs completed as promised, and a noted 3... Read more

Rock Solid Drains earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, courtesy, and responsiveness are mentioned in the vast majority of reviews spanning multiple years. Project completion scores well given the overwhelming pattern of same-day or next-day service, jobs completed as promised, and a noted 30-day guarantee honored in at least one documented callback case; however, two negative reviews meaningfully drag this score down — one citing a disconnected pipe found near the work area shortly after service, and one citing a messy worksite with broken belongings and a forgotten key. Pricing scores moderately well overall, with dozens of reviewers praising fair and reasonable rates, but the two 1-star reviews citing $250/hour (above market rate) and a scope-creep billing situation introduce legitimate concern that prevents a higher score. Experience is rated highly based on numerous specific mentions of technical skill, correct tool selection, camera diagnostics, hydro-jetting expertise, and effective problem-solving on complex drain and sewer issues. The WW Score is tempered slightly by the presence of two substantive negative reviews and a duplicate review pattern that warrants a fake review flag. Read less