Regina Plumbing

Regina Plumbing and Countryside Plumbing (Tommy/TJ) collectively generate a strong but not flawless profile across all four dimensions. Professionalism scores well overall — the vast majority of reviewers praise promptness, courtesy, and responsiveness — but is meaningfully dragged down by three credible negative reviews: a road-rage/homophobic slur incident with a dismissive owner response, a... Read more

Regina Plumbing and Countryside Plumbing (Tommy/TJ) collectively generate a strong but not flawless profile across all four dimensions. Professionalism scores well overall — the vast majority of reviewers praise promptness, courtesy, and responsiveness — but is meaningfully dragged down by three credible negative reviews: a road-rage/homophobic slur incident with a dismissive owner response, a no-show with rude follow-up, and a botched jacuzzi installation where workers attempted to leave the job site. Pricing is generally praised as fair and reasonable, with one reviewer explicitly noting a bid came in at half the competition and another noting the final bill came in under estimate, though one reviewer alleges a $3,000 overcharge for incorrect work and another felt they were billed for time not worked. Project completion is strong with many multi-job repeat customers and on-time, on-budget reports, but is tempered by a negative review alleging incorrect gas line sizing requiring redo, a warranty/callback dispute over a sewer line, and the 2006 jacuzzi installation failure. Experience is broadly affirmed by reviewers citing skilled diagnostics, creative problem-solving, and inspector praise, keeping that dimension solid. The score reflects a genuinely capable operation with a real but minority pattern of serious service failures that cannot be ignored. Read less