Mr. Rooter Plumbing of Sonoma County

Mr. Rooter of Sonoma County scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courteous technicians, clear communication, and respectful service. Technical experience and project completion also score well, with many customers noting knowledgeable staff, same-day or emergency responsiveness, and jobs completed as promised. However, pricing is the single ... Read more

Mr. Rooter of Sonoma County scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courteous technicians, clear communication, and respectful service. Technical experience and project completion also score well, with many customers noting knowledgeable staff, same-day or emergency responsiveness, and jobs completed as promised. However, pricing is the single most damaging dimension in this dataset — it is the most frequently flagged concern across all review eras, with dozens of customers explicitly describing charges as outrageous, highway robbery, or two to three times competitor rates, and several negative reviews are solely about pricing. A handful of project completion concerns also exist, including one instance of a job requiring multiple return visits and one case where a warranty was not honored. The WW Score of 72.1 reflects genuinely strong service delivery offset by a persistent and well-documented pricing problem. Read less