Benjamin Franklin Plumbing -  Novato

Benjamin Franklin Plumbing Novato has a strong base of positive reviews praising individual technicians — particularly Dusty, Aris, Nick Graham, Ray, and others — for punctuality, professionalism, and technical competence, which drives solid scores in professionalism and experience. However, pricing is the single most damaging dimension: a substantial and consistent pattern of negative reviews... Read more

Benjamin Franklin Plumbing Novato has a strong base of positive reviews praising individual technicians — particularly Dusty, Aris, Nick Graham, Ray, and others — for punctuality, professionalism, and technical competence, which drives solid scores in professionalism and experience. However, pricing is the single most damaging dimension: a substantial and consistent pattern of negative reviews explicitly calls out prices as outrageously high, non-transparent, or predatory, with multiple reviewers citing specific dollar amounts that were multiples of what competitors charged for identical work. Project completion is mixed — many jobs are completed well and on time, but there are documented cases of failed inspections, incorrect installations requiring return visits, abandoned or incomplete work, and one case where a $9,000 quote would not have fixed the actual $500 problem. The overall score reflects a company with genuinely skilled and professional field technicians undermined by a business model that multiple independent reviewers across many years consistently describe as upsell-focused and overpriced. Read less