APES Plumbing Heating Sewer & Drain Services

APES Plumbing and Heating has a strong base of satisfied customers who consistently praise rapid response times, friendly technicians (particularly Scott, Will, Robert, and Johnny), and fair pricing. However, a meaningful minority of negative reviews — roughly 9 out of 41 — describe serious professionalism failures including no-shows, last-minute cancellations, rude phone interactions, and at ... Read more

APES Plumbing and Heating has a strong base of satisfied customers who consistently praise rapid response times, friendly technicians (particularly Scott, Will, Robert, and Johnny), and fair pricing. However, a meaningful minority of negative reviews — roughly 9 out of 41 — describe serious professionalism failures including no-shows, last-minute cancellations, rude phone interactions, and at least one instance of repeated failed repairs with a poor refund resolution. Project completion is the most penalized dimension because multiple reviews describe missed appointments, incomplete or faulty work requiring callbacks, and at least one detailed account of a botched multi-toilet installation that leaked within a week. Pricing is the strongest dimension, with numerous reviewers explicitly calling costs reasonable, inexpensive, or better than competitors. Experience scores moderately well overall but is dragged down by a credible HVAC misdiagnosis review and the toilet installation failure, suggesting skill may vary by technician and job type. Read less