Action Plumbing and Heating Maintenance

Action Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and professional demeanor — particularly from technicians Dale, Robert, and James. However, a meaningful minority of negative reviews (approximately 12 out of 76) raise serious concerns across all dimensions, including abandoned jobs, non-responsiveness, defective inst... Read more

Action Plumbing and Heating has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and professional demeanor — particularly from technicians Dale, Robert, and James. However, a meaningful minority of negative reviews (approximately 12 out of 76) raise serious concerns across all dimensions, including abandoned jobs, non-responsiveness, defective installations left unresolved, and pricing that multiple reviewers described as excessive or opaque. Pricing is the weakest dimension: while many reviewers call costs 'reasonable,' several explicitly describe feeling gouged — citing charges of $450–$580 for under an hour of work and a $2,300 water heater replacement — which significantly drags the pricing score down. Project completion is also materially impacted by credible accounts of a technician walking off an incomplete job mid-repair, a defective water heater never properly resolved over many months, and faulty installations causing subsequent leaks. The experience score is buoyed by numerous accounts of skilled diagnostics and problem-solving, but offset by at least two clear instances of poor workmanship. Read less