Rocket Plumbing

Rocket Plumbing has a large and broadly positive review base, with many customers praising individual technicians — particularly Chris, Sam, Matt, Jose, and Anthony — for professionalism, punctuality, and technical competence. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers report no-shows or missed appointments without communica... Read more

Rocket Plumbing has a large and broadly positive review base, with many customers praising individual technicians — particularly Chris, Sam, Matt, Jose, and Anthony — for professionalism, punctuality, and technical competence. However, the score is meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers report no-shows or missed appointments without communication, pricing disputes and unexpected charges, and at least two detailed accounts of alleged dishonesty involving a water heater (aging it on the invoice to push a replacement sale). Pricing is the weakest dimension, with numerous reviewers calling costs high or excessive, and several negative reviews specifically citing overcharging or bait-and-switch pricing. Project completion is moderate — most jobs are finished, but there are credible accounts of incomplete work, recurring problems shortly after service, and one multi-visit failure requiring a competitor to redo the job. Experience scores reasonably well given the volume of positive technical feedback, but is tempered by a few accounts of poor diagnosis or work that did not hold. Read less