R & D Plumbing & Rooter

R&D Plumbing has a loyal base of long-term customers who consistently praise responsiveness, same-day availability, and fair pricing, which drives positive scores across all dimensions. However, a significant cluster of detailed negative reviews — spanning multiple years — describes serious issues including incomplete work, abandoned jobs, dishonest billing practices, rude office staff (partic... Read more

R&D Plumbing has a loyal base of long-term customers who consistently praise responsiveness, same-day availability, and fair pricing, which drives positive scores across all dimensions. However, a significant cluster of detailed negative reviews — spanning multiple years — describes serious issues including incomplete work, abandoned jobs, dishonest billing practices, rude office staff (particularly 'Donna'), and technicians (particularly 'Miguel') who behaved unprofessionally or performed substandard work. Pricing complaints are notable and specific: multiple reviewers allege overcharging, inconsistent quoting, and a cash/check-only payment policy that was never disclosed upfront. Project completion is materially dragged down by at least three reviews describing jobs that were left unfinished or required a callback that was never honored. The breadth and specificity of negative reviews across many years prevents this contractor from scoring in the upper tier despite genuine positive feedback. Read less