Power Pro Plumbing

Power Pro Plumbing scores reasonably on professionalism and experience at the individual technician level, with a large volume of reviews praising specific techs as knowledgeable, courteous, and thorough. However, these positives are significantly offset by a substantial and consistent pattern of serious complaints: repeated no-shows or extreme lateness, failure to communicate delays, and a deeply... Read more

Power Pro Plumbing scores reasonably on professionalism and experience at the individual technician level, with a large volume of reviews praising specific techs as knowledgeable, courteous, and thorough. However, these positives are significantly offset by a substantial and consistent pattern of serious complaints: repeated no-shows or extreme lateness, failure to communicate delays, and a deeply troubling pattern of wildly inflated pricing — with multiple reviewers documenting quotes 5x to 20x higher than what competitors charged for identical work. Pricing is the single most damaging dimension, with numerous detailed, credible accounts of price gouging, upselling unnecessary work, and targeting elderly or distressed customers. Project completion is mixed: many jobs are completed well, but there are credible accounts of abandoned work, jobs not fixed on the first visit, and in at least one case, alleged deliberate damage to create additional billable work. The overall score reflects a company with capable individual technicians but systemic issues in pricing integrity, scheduling reliability, and office management. Read less