Palisades Plumbing Inc.

Palisades Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and the professionalism of individual technicians — particularly Mario, Miguel, and Hector. However, a meaningful cluster of negative reviews across multiple years raises legitimate concerns: pricing is a recurring complaint, with multiple reviewers explicitly calling charges e... Read more

Palisades Plumbing has a strong base of loyal, long-term customers who consistently praise responsiveness, punctuality, and the professionalism of individual technicians — particularly Mario, Miguel, and Hector. However, a meaningful cluster of negative reviews across multiple years raises legitimate concerns: pricing is a recurring complaint, with multiple reviewers explicitly calling charges excessive, opaque, or unfair, and the owner Ray has been cited in several reviews as dismissive or unwilling to address billing disputes. Project completion is generally solid but is undermined by a handful of serious failures — including a job requiring three visits with no resolution, a no-show without notification, an incomplete gas line repair, and a case where a technician could not diagnose a leak that a competitor resolved in under five minutes. Experience scores are dragged down by a few notable incidents of misdiagnosis, incorrect installation, and work that had to be redone by other plumbers. The overall picture is a company with genuine strengths in responsiveness and technician quality, but with systemic issues around pricing transparency and inconsistent quality control. Read less