Ed Sato Plumbing & Heating

Sato Plumbing exhibits a deeply polarized review pattern with 5-star and 1-star ratings showing stark contrasts. While early positive reviews (2024, 2022, 2016, 2015) praise punctuality, problem-solving, and fair pricing, the overwhelming majority of reviews from 2011–2018 document serious issues: excessive service charges ($90–$100 for minimal work), failure to complete jobs, overcharging rel... Read more

Sato Plumbing exhibits a deeply polarized review pattern with 5-star and 1-star ratings showing stark contrasts. While early positive reviews (2024, 2022, 2016, 2015) praise punctuality, problem-solving, and fair pricing, the overwhelming majority of reviews from 2011–2018 document serious issues: excessive service charges ($90–$100 for minimal work), failure to complete jobs, overcharging relative to quotes, poor communication, and dismissive customer service. Pricing emerges as the most consistently criticized dimension across multiple reviews. The company appears to have experienced significant operational decline, with long-term customers explicitly noting deterioration after management changes. Recent positive reviews cannot offset the volume and severity of historical complaints. Read less