Botham Plumbing & Heating

Botham Plumbing has a strong long-term reputation for technical expertise, with dozens of reviewers over many years praising Jerry's deep knowledge, problem-solving ability, and quality workmanship on complex jobs including re-pipes, heating systems, and tricky older homes. Project completion scores are high, with the majority of customers reporting jobs finished promptly, same-day or within-the-h... Read more

Botham Plumbing has a strong long-term reputation for technical expertise, with dozens of reviewers over many years praising Jerry's deep knowledge, problem-solving ability, and quality workmanship on complex jobs including re-pipes, heating systems, and tricky older homes. Project completion scores are high, with the majority of customers reporting jobs finished promptly, same-day or within-the-hour response, and thorough follow-through. However, professionalism is the most contested dimension: while many reviewers describe Jerry as polite, communicative, and professional, a meaningful cluster of negative reviews — spanning multiple years including as recently as 2024 — describe him as rude, dismissive, prone to hanging up on callers, and difficult to reach or schedule. Pricing is generally viewed as fair-to-premium, with several reviewers acknowledging higher costs but accepting them as worth it, while at least two reviews cite pricing as a concern including one instance of prices changing from the quoted amount. The recurring pattern of phone rudeness complaints across different years and reviewers is the most significant drag on the overall score. Read less