Roto Rooters

The review set is heavily split between a cluster of recent, highly positive reviews (2025, mostly for Elite Rooter/Sergio's team) and a cluster of older, strongly negative reviews (2015–2022, mostly referencing Roto-Rooter). Professionalism scores well among recent reviews — punctuality, communication, and courtesy are frequently praised — but is dragged down by multiple older reviews citin... Read more

The review set is heavily split between a cluster of recent, highly positive reviews (2025, mostly for Elite Rooter/Sergio's team) and a cluster of older, strongly negative reviews (2015–2022, mostly referencing Roto-Rooter). Professionalism scores well among recent reviews — punctuality, communication, and courtesy are frequently praised — but is dragged down by multiple older reviews citing no-shows, broken appointment windows, and dismissive supervisors. Pricing is the weakest dimension: while a few recent reviewers praised affordability and no service-call fees, multiple older reviews explicitly called the company overpriced, with one citing a 2x markup on septic pumping and another describing a nearly $6,000 quote for a job fixed elsewhere for $149. Project completion is mixed — most recent jobs appear to have been completed same-day, but one 2025 review describes wrong countertops being installed and a refusal to remedy the issue, and older reviews describe abandoned jobs and unresolved work. Experience scores moderately; recent technicians are described as knowledgeable and effective, but older reviews include a damaging account of an uncertified technician causing potential asbestos exposure and misdiagnosing a leak. Read less