Patrick And Carrie’s Appliance Repair

Patrick and Carrie's business receives strong praise for honesty, fair pricing, technical knowledge, and same-day responsiveness across a large volume of reviews spanning nearly a decade. However, a meaningful cluster of 1-star reviews — roughly 10 out of 63 — consistently cite the same critical failure: missed appointments with no communication, no call-ahead when running late, and in some ca... Read more

Patrick and Carrie's business receives strong praise for honesty, fair pricing, technical knowledge, and same-day responsiveness across a large volume of reviews spanning nearly a decade. However, a meaningful cluster of 1-star reviews — roughly 10 out of 63 — consistently cite the same critical failure: missed appointments with no communication, no call-ahead when running late, and in some cases jobs being declined or farmed out without notice. This pattern of no-show or late-show behavior meaningfully drags down both the professionalism and project completion scores. Pricing and experience scores remain relatively strong, as negative reviewers rarely complained about cost or skill — the core complaints are almost exclusively about reliability and communication. The business appears capable and honest when they do show up, but the appointment reliability issue is a documented and recurring problem that prospective customers should weigh carefully. Read less