Jacobs Plumbing and heating

Jacob's Plumbing and Heating exhibits highly inconsistent service quality with a stark divide between positive and negative experiences. While some customers praise responsive service, technical knowledge, and politeness (particularly Manny and Flavio), the owner Jacob is repeatedly described as rude, unprofessional, dismissive, and argumentative across multiple reviews spanning 2019–2024. Criti... Read more

Jacob's Plumbing and Heating exhibits highly inconsistent service quality with a stark divide between positive and negative experiences. While some customers praise responsive service, technical knowledge, and politeness (particularly Manny and Flavio), the owner Jacob is repeatedly described as rude, unprofessional, dismissive, and argumentative across multiple reviews spanning 2019–2024. Critical failures include incomplete work, incorrect installations (gas valve leak, faucet pressure loss, drain work abandoned mid-job), billing for unperformed services, and poor communication with customers and warranty companies. The company's professionalism score is severely depressed by consistent complaints about attitude and demeanor, while project completion suffers from abandoned work and callbacks that were not properly honored. Read less