Emerald Plumbing

Emerald Plumbing demonstrates strong overall performance with a WW Score of 81.2, driven by consistently high marks in professionalism (84.5) and experience (83.0). The company excels at punctuality, communication, and technical skill, with numerous reviews praising individual technicians by name and highlighting courteous, efficient service. Pricing is competitive and transparent (82.0), with man... Read more

Emerald Plumbing demonstrates strong overall performance with a WW Score of 81.2, driven by consistently high marks in professionalism (84.5) and experience (83.0). The company excels at punctuality, communication, and technical skill, with numerous reviews praising individual technicians by name and highlighting courteous, efficient service. Pricing is competitive and transparent (82.0), with many customers noting fair quotes and value compared to competitors. However, project completion scores (78.5) are notably lower, reflecting recurring issues with follow-up callbacks, warranty disputes, incomplete work, and communication breakdowns post-job. Office staff professionalism is a persistent weakness, with multiple complaints about rude or dismissive customer service representatives. Read less