Drain Man

This contractor shows highly inconsistent performance across reviews. While two reviews praise punctuality and efficiency (water heater installation with follow-up care, reliable drain work), two damaging reviews document serious failures: incomplete work with improper installation (toilet wax seal and bolts not secured), unresolved refund promises, and a no-show appointment with no communication.... Read more

This contractor shows highly inconsistent performance across reviews. While two reviews praise punctuality and efficiency (water heater installation with follow-up care, reliable drain work), two damaging reviews document serious failures: incomplete work with improper installation (toilet wax seal and bolts not secured), unresolved refund promises, and a no-show appointment with no communication. The pattern suggests reliability issues and quality control problems that undermine the positive feedback. The older negative reviews (2016, 2018) combined with more recent positive ones (2019, 2020) indicate possible improvement, but the severity of past failures—particularly the refund dispute and no-show—significantly impacts trustworthiness. Read less