Rosenthal Plumbing

Rosenthal Plumbing receives broadly positive marks for professionalism and interpersonal conduct — many reviewers praise punctuality, communication, friendly technicians, and courteous service — but these strengths are significantly offset by a persistent and heavily documented pattern of pricing complaints spanning over a decade. Pricing is the single most damaging dimension, with dozens of r... Read more

Rosenthal Plumbing receives broadly positive marks for professionalism and interpersonal conduct — many reviewers praise punctuality, communication, friendly technicians, and courteous service — but these strengths are significantly offset by a persistent and heavily documented pattern of pricing complaints spanning over a decade. Pricing is the single most damaging dimension, with dozens of reviewers explicitly describing charges as excessive, non-transparent, or exploitative, including multiple allegations of upselling unnecessary work, inflated dispatch fees, and estimates far exceeding competitors. Project completion is mixed: many jobs are completed well and on time, but there are notable failures including abandoned work, repeat callbacks for unresolved issues, scheduling no-shows, and at least two serious allegations of technician-caused damage. Experience scores moderately — skilled technicians are frequently praised by name, but several reviews describe diagnostic failures, incorrect installations (e.g., recirculator hooked to cold line, unvented exhaust), and shoddy workmanship, preventing a high score. The overall WW Score of 62.4 reflects a company with genuine service strengths undermined by systemic pricing concerns and inconsistent quality control. Read less