Clark Plumbing

Rosenthal Plumbing demonstrates strong overall performance with a WW Score of 82.3. Professionalism is a clear strength (87.5), with consistent praise for punctuality, communication, and courteous technicians across 38 reviews. Project completion scores well at 85.0 based on 28 mentions, with most jobs finished on time and to customer satisfaction. Experience is rated 88.0 across 26 mentions, refl... Read more

Rosenthal Plumbing demonstrates strong overall performance with a WW Score of 82.3. Professionalism is a clear strength (87.5), with consistent praise for punctuality, communication, and courteous technicians across 38 reviews. Project completion scores well at 85.0 based on 28 mentions, with most jobs finished on time and to customer satisfaction. Experience is rated 88.0 across 26 mentions, reflecting skilled technicians and quality workmanship. However, pricing emerges as a notable weakness at 72.0, with multiple customers explicitly citing high costs and one detailed complaint about a $700 diagnostic fee that failed to identify the actual problem. The company's responsiveness and technical knowledge are generally excellent, but cost concerns and one significant service failure (incorrect diagnosis leading to unnecessary drywall damage) temper the overall score. Read less