Puma Plumbing

Puma Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism and responsiveness being the most frequently praised attributes — Brian is repeatedly described as prompt, communicative, courteous, and willing to go above and beyond including late-night and weekend calls. Pricing is a strong differentiator, with multiple reviewers explicitly noting he char... Read more

Puma Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism and responsiveness being the most frequently praised attributes — Brian is repeatedly described as prompt, communicative, courteous, and willing to go above and beyond including late-night and weekend calls. Pricing is a strong differentiator, with multiple reviewers explicitly noting he charged significantly less than competitors, was transparent about costs, and in several cases saved customers hundreds of dollars by avoiding unnecessary work. Project completion is generally strong, with most reviewers reporting jobs finished same-day and thoroughly, though two negative reviews (one from 2021, one from 2024) raise legitimate concerns: one describes Brian going non-responsive on a more complex job, and one describes a $100+ charge for under five minutes of minor work on a vulnerable customer. Experience scores are high, with many reviewers noting Brian's diagnostic skill, technical knowledge, and ability to correctly identify problems that other plumbers misdiagnosed. The two negative reviews meaningfully temper what would otherwise be a near-perfect score. Read less