Plumbing Authority

Plumbing Authority earns strong praise across a large volume of reviews for responsiveness, politeness, and timely service, with many repeat customers and property managers citing consistent reliability over years. However, several credible negative reviews meaningfully drag down all four dimensions: a detailed 1-star account documents a technician causing accidental damage, refusing to identify h... Read more

Plumbing Authority earns strong praise across a large volume of reviews for responsiveness, politeness, and timely service, with many repeat customers and property managers citing consistent reliability over years. However, several credible negative reviews meaningfully drag down all four dimensions: a detailed 1-star account documents a technician causing accidental damage, refusing to identify himself, and showing no accountability or empathy; another describes a $700 bill for unproductive diagnostic work with no repairs; a third documents a job completed incorrectly with a bill that grew from $600 to $1,000 and zero follow-through on fixing the error; and a fourth describes a faulty diverter installation that failed within months. Pricing is a mixed picture — multiple reviewers praise fair or below-market rates, but at least two reviews describe charges that felt excessive or deceptive relative to the work performed. Experience scores are similarly split, with many reviews praising skilled diagnostics and problem-solving while a few explicitly describe poor workmanship or technicians who lacked basic tools or knowledge. Read less