Moran Plumbing

Moran Plumbing has a strong base of loyal, long-term customers who consistently praise technicians like Joe, Miguel, Eddie, and Rene for punctuality, friendliness, and technical competence across a wide range of jobs including repiping, water heater replacement, drain clearing, and leak repair. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: the owner R... Read more

Moran Plumbing has a strong base of loyal, long-term customers who consistently praise technicians like Joe, Miguel, Eddie, and Rene for punctuality, friendliness, and technical competence across a wide range of jobs including repiping, water heater replacement, drain clearing, and leak repair. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: the owner Rene/Renee is described by multiple independent reviewers as rude and dismissive, the emergency line has been flagged in multiple reviews as unreliable with multi-hour or no-return callbacks, and at least two reviews cite no-show or broken commitment incidents. Pricing is generally praised as fair and transparent, but several reviews flag overcharging, a per-task billing model that can produce surprise high bills, and at least one instance of a dramatically inflated quote compared to a competitor. Project completion is largely positive with many jobs described as finished on time and cleanly, but the toilet reinstallation leak and the no-show water heater incident are concrete completion failures that reduce confidence in consistency. Read less