John Murray Plumbing

John Murray Plumbing demonstrates strong professionalism with responsive, courteous technicians and reliable office staff, supported by 52 explicit mentions across recent reviews. Technical expertise is consistently praised with 31 mentions of skilled workmanship and problem-solving ability. However, pricing presents a significant weakness: while many customers report fair rates and competitive qu... Read more

John Murray Plumbing demonstrates strong professionalism with responsive, courteous technicians and reliable office staff, supported by 52 explicit mentions across recent reviews. Technical expertise is consistently praised with 31 mentions of skilled workmanship and problem-solving ability. However, pricing presents a significant weakness: while many customers report fair rates and competitive quotes, 28 mentions reveal a substantial segment perceiving the company as overpriced, with complaints of price gouging and charges exceeding competitor quotes by 40-100%. Project completion shows mixed results with 35 mentions—most jobs are completed successfully, but several reviews document incomplete work, abandoned projects, and customers requiring multiple service calls or outside contractors to finish jobs. The company's strength in professionalism and experience is offset by legitimate pricing concerns and occasional follow-through failures. Read less