Castle Plumbers

The majority of reviews across a long time span praise individual technicians by name for punctuality, friendliness, clear communication, and thorough workmanship, supporting solid scores across all four dimensions. However, several serious negative reviews meaningfully drag down the scores: pricing complaints include one instance of alleged price gouging, a hard-sell upsell complaint, and a quote... Read more

The majority of reviews across a long time span praise individual technicians by name for punctuality, friendliness, clear communication, and thorough workmanship, supporting solid scores across all four dimensions. However, several serious negative reviews meaningfully drag down the scores: pricing complaints include one instance of alleged price gouging, a hard-sell upsell complaint, and a quote described as far too high; professionalism is undermined by multiple credible accounts of the owner (Gilbert) behaving aggressively and rudely over payment disputes, and one review alleging dishonest billing of an elderly customer. Project completion is generally strong but one review describes an incomplete job where the contractor demanded extra payment to finish agreed-upon work. Experience scores well overall given the volume of positive skill-related mentions, but the negative reviews introduce enough doubt to prevent a top-tier score. Read less