Arsenal Plumbing

Arsenal Plumbing presents a deeply polarized review profile: a large cluster of enthusiastic 5-star reviews praising specific technicians (Bulat, Robert, Leon, Alec, Oscar, Michael) for professionalism, punctuality, and technical skill, contrasted sharply with a substantial volume of 1-star reviews describing dishonest reporting to home warranty companies, incomplete work, price gouging, and rude ... Read more

Arsenal Plumbing presents a deeply polarized review profile: a large cluster of enthusiastic 5-star reviews praising specific technicians (Bulat, Robert, Leon, Alec, Oscar, Michael) for professionalism, punctuality, and technical skill, contrasted sharply with a substantial volume of 1-star reviews describing dishonest reporting to home warranty companies, incomplete work, price gouging, and rude office staff. The pricing dimension is the weakest area, with multiple reviewers explicitly alleging inflated quotes, unnecessary charges, and deceptive billing practices — particularly in the context of home warranty claims. Project completion is also significantly undermined by numerous accounts of technicians leaving without completing work, failing to follow up, or having jobs fail shortly after completion. Professionalism scores are dragged down by repeated complaints about a specific office manager (Christine) being verbally abusive, and several technicians being described as dismissive or rude, even as other technicians receive glowing individual praise. Read less