Overview of Company Customer Sentiment Analysis in May
Anthony's Backflow has a deeply mixed record across reviews. Several customers praise his responsiveness, reasonable pricing, and technical knowledge — particularly for backflow certification and complex plumbing on older properties. However, two significant negative reviews drag scores down considerably: one describes him as unreliable and causing professional harm to a client, and another deta... Read more
Anthony's Backflow has a deeply mixed record across reviews. Several customers praise his responsiveness, reasonable pricing, and technical knowledge — particularly for backflow certification and complex plumbing on older properties. However, two significant negative reviews drag scores down considerably: one describes him as unreliable and causing professional harm to a client, and another details a serious ethical concern involving employees trespassing on private property and replacing competitors' stickers without authorization. Anthony's own response to the trespassing complaint — that he 'gets these calls a lot' and can do nothing — is a notable professionalism red flag. The majority of positive reviews are from 2015–2018, with only one positive review in the past 12 months, suggesting possible service quality decline over time. Read less