New Pipes

New Pipes Inc. presents a deeply polarized review profile. Positive reviews frequently highlight specific technicians — Josh, Ernesto, Jay, Dan, Myles, Patrick, Andrew — as skilled, professional, and communicative, driving the experience and professionalism scores upward. However, a substantial volume of negative reviews (roughly 40% of the corpus) describes serious concerns including no-shows... Read more

New Pipes Inc. presents a deeply polarized review profile. Positive reviews frequently highlight specific technicians — Josh, Ernesto, Jay, Dan, Myles, Patrick, Andrew — as skilled, professional, and communicative, driving the experience and professionalism scores upward. However, a substantial volume of negative reviews (roughly 40% of the corpus) describes serious concerns including no-shows, unprofessional conduct by staff and drivers, incomplete work, and outright dishonest billing practices. Pricing is the weakest dimension, with multiple independent reviewers explicitly citing overcharging, hidden fees, billing for time not worked, and charges contradicting prior verbal quotes — including HOA-contracted work where customers felt captive and exploited. Project completion is mixed: many jobs were finished well, but several reviews describe abandoned work, unresolved leaks requiring multiple return visits, and jobs left in worse condition than found. The score reflects a company with genuine talent on the tools but systemic issues in office conduct, billing integrity, and quality control. Read less