R J Carroll & Sons

RJ Carroll's review record is heavily weighted toward negative experiences, particularly around professionalism and project completion. Multiple reviewers across different years describe repeated failures to show up for scheduled appointments, no-call-no-shows, rude behavior from the owner Scott Carroll, and a pattern of not returning calls or following through on commitments. Pricing transparency... Read more

RJ Carroll's review record is heavily weighted toward negative experiences, particularly around professionalism and project completion. Multiple reviewers across different years describe repeated failures to show up for scheduled appointments, no-call-no-shows, rude behavior from the owner Scott Carroll, and a pattern of not returning calls or following through on commitments. Pricing transparency is a notable concern, with at least two detailed accounts of hidden charges added after agreed-upon prices, and one reviewer successfully disputing charges via their credit card company. On the positive side, a handful of reviews — particularly around Stuart Carroll and the broader crew — praise skilled, persistent, and professional work, and the company's longevity in Santa Barbara is cited as a mark of quality by some. However, the volume and specificity of negative reviews across a decade-long span significantly drag all dimension scores down. Read less