Integrity Rooter & Plumbing

Integrity Plumbing shows a deeply polarized review pattern with stark contrasts between positive and negative experiences. While individual technicians (Andy, Andrew, Jose, Carlo) consistently receive praise for professionalism, responsiveness, and technical skill, the company exhibits a systemic pattern of aggressive upselling and pricing practices that undermine trust. Multiple independent revie... Read more

Integrity Plumbing shows a deeply polarized review pattern with stark contrasts between positive and negative experiences. While individual technicians (Andy, Andrew, Jose, Carlo) consistently receive praise for professionalism, responsiveness, and technical skill, the company exhibits a systemic pattern of aggressive upselling and pricing practices that undermine trust. Multiple independent reviews document high-pressure sales tactics converting $69 drain-cleaning calls into $9,000–$17,000 quotes, with customers reporting fear-based selling and unsubstantiated damage claims later contradicted by second opinions. Project completion and follow-through issues are evident in callback failures and invoice disputes. The WW Score reflects strong individual technician performance offset by serious organizational integrity concerns around pricing transparency and customer service accountability. Read less