Elite Rooter Santa Barbara

Elite Rooter demonstrates a severely problematic pattern across all dimensions. Pricing is the most damaging issue, with 15 reviews documenting systematic overcharging, upselling of unnecessary services, and intentional misrepresentation to justify inflated costs (ranging from $1,475 for a simple faucet repair to $28,000 for unnecessary lining). Project completion suffers from multiple no-shows, i... Read more

Elite Rooter demonstrates a severely problematic pattern across all dimensions. Pricing is the most damaging issue, with 15 reviews documenting systematic overcharging, upselling of unnecessary services, and intentional misrepresentation to justify inflated costs (ranging from $1,475 for a simple faucet repair to $28,000 for unnecessary lining). Project completion suffers from multiple no-shows, incomplete work requiring callbacks, and failure to honor commitments (military discounts promised but not applied, reimbursements promised but never delivered). Professionalism is inconsistent—while some technicians (Carlos, Tony, Mark) received praise for courtesy and knowledge, the company exhibits poor communication, unresponsiveness to complaints, hang-ups on customers, and threats of physical violence. Experience shows mixed results: technicians demonstrate competence when performing straightforward work, but the company systematically recommends unnecessary upgrades and expensive solutions when simpler fixes would suffice. Read less