Optimum Plumbing Services

Optimum Plumbing has a strong base of positive reviews praising John and his team for technical knowledge, responsiveness, and friendly service across many years. However, a recurring and credible pattern of communication failures — multiple reviewers explicitly describing being ignored after initial contact, unanswered texts, voicemails, and emails — meaningfully drags down both professionali... Read more

Optimum Plumbing has a strong base of positive reviews praising John and his team for technical knowledge, responsiveness, and friendly service across many years. However, a recurring and credible pattern of communication failures — multiple reviewers explicitly describing being ignored after initial contact, unanswered texts, voicemails, and emails — meaningfully drags down both professionalism and project completion scores. Two 1-star reviews cite outright unprofessionalism, and at least three separate reviewers (spanning 2014 to 2021) describe the same issue of follow-up silence, which is too consistent to dismiss. Pricing is generally viewed as fair and transparent where mentioned, and technical skill is consistently praised in reviews that describe completed work. The WW Score reflects a contractor with genuine capability but a documented and repeated responsiveness problem that poses real risk to customers. Read less