Arthur’s Remodeling

Arthur's Flooring has a large and predominantly positive review base, with the majority of customers praising specific installers by name and highlighting strong workmanship, competitive pricing, and efficient project timelines. However, a meaningful cluster of negative reviews — spanning multiple years — consistently flags poor communication, missed appointments, unresponsive estimators, and ... Read more

Arthur's Flooring has a large and predominantly positive review base, with the majority of customers praising specific installers by name and highlighting strong workmanship, competitive pricing, and efficient project timelines. However, a meaningful cluster of negative reviews — spanning multiple years — consistently flags poor communication, missed appointments, unresponsive estimators, and at least one serious incident involving aggressive behavior by a crew member. The professionalism score is moderated downward due to recurring complaints about no-shows, lack of follow-up after estimates, and administrative disorganization noted even in some positive reviews. Project completion is similarly tempered by a few documented cases of abandoned or incomplete work, a leaking toilet installation, and unresolved damage claims. Pricing and experience scores are stronger, as the majority of reviewers who commented on these dimensions reported fair value and skilled workmanship. Overall, the company performs well when the right crew is assigned but shows inconsistency in administrative follow-through and crew quality control. Read less