Action Rooter & Plumbing

Action Rooter & Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a meaningful cluster of loyal long-term customers praise Saul and his team for responsiveness, fair pricing, and professional demeanor — with several reviewers noting decade-long relationships and emergency availability. However, the negative reviews are serious and specific: one customer d... Read more

Action Rooter & Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, a meaningful cluster of loyal long-term customers praise Saul and his team for responsiveness, fair pricing, and professional demeanor — with several reviewers noting decade-long relationships and emergency availability. However, the negative reviews are serious and specific: one customer documented three new leaks caused by the contractor, use of cheap used parts, and eventual ghosting; another described what appears to be a pricing scam involving a $10,000 fabricated repair; and multiple reviewers cite no-shows, failure to return calls, and rude behavior. Project completion is particularly concerning, with several reviews describing unfinished work, warranty disputes, and abandoned jobs. The score reflects this genuine split — the contractor is not uniformly bad, but the documented failures are severe enough to significantly drag down all dimensions. Read less