Pacific Coast Well and Pump

Pacific Coast Well and Pump presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: positive reviews praise punctuality, communication, and courteous staff (particularly technicians Curt and Wess), while a substantial number of negative reviews describe chronic no-shows, unreturned calls, and dismissive attitudes from the owner. Project completi... Read more

Pacific Coast Well and Pump presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: positive reviews praise punctuality, communication, and courteous staff (particularly technicians Curt and Wess), while a substantial number of negative reviews describe chronic no-shows, unreturned calls, and dismissive attitudes from the owner. Project completion is a significant liability — multiple reviewers report abandoned jobs, unkept promises for bids or follow-up visits, and work that failed within months, dragging this score down considerably. Pricing is similarly split: several reviewers call the company reasonably priced and fair, while others describe overcharging, surprise credit card surcharges, and billing for incomplete or ineffective service calls. Technical experience scores highest among the dimensions, as even some dissatisfied customers acknowledged that individual technicians were knowledgeable, though instances of poor workmanship and misdiagnosis prevent a strong score. Read less