Friends & Family Plumbing & Drain Cleaning

Friends and Family Plumbing shows strong technical expertise and reasonable pricing, but is significantly undermined by serious professionalism and project completion failures. Two identical 1-star reviews from August and July 2024 document a critical failure: incorrect toilet installation with refusal to correct the work despite customer follow-up. This recent, well-documented complaint directly ... Read more

Friends and Family Plumbing shows strong technical expertise and reasonable pricing, but is significantly undermined by serious professionalism and project completion failures. Two identical 1-star reviews from August and July 2024 document a critical failure: incorrect toilet installation with refusal to correct the work despite customer follow-up. This recent, well-documented complaint directly contradicts the company's otherwise strong historical reputation (mostly 5-star reviews from 2015-2022). The company demonstrates excellent responsiveness and skill in most cases, but the unresolved toilet installation issue and lack of accountability represent a major red flag that cannot be ignored. The WW Score reflects this significant recent deterioration in reliability. Read less