Mr. Rooter Plumbing of Marin County

Mr. Rooter of Marin presents a deeply mixed picture across all four dimensions. On the positive side, numerous individual technicians — Ernie, Forrest, Jason, Cary, Robert, Mahir, and others — received strong praise for punctuality, courtesy, thoroughness, and technical competence, driving meaningful scores in professionalism and experience. However, these positives are substantially offset by... Read more

Mr. Rooter of Marin presents a deeply mixed picture across all four dimensions. On the positive side, numerous individual technicians — Ernie, Forrest, Jason, Cary, Robert, Mahir, and others — received strong praise for punctuality, courtesy, thoroughness, and technical competence, driving meaningful scores in professionalism and experience. However, these positives are substantially offset by a recurring and serious pattern of no-shows, broken appointment windows, and failure to follow through on commitments, which directly damages both professionalism and project completion scores. Pricing is a significant concern: while some reviewers found costs reasonable, at least two reviews describe being charged 3x market rate or having unauthorized product substitutions made during installation, indicating inconsistent and at times deceptive pricing practices. The office and management staff generated multiple independent negative reviews for rudeness, poor communication, and failure to resolve billing disputes, further dragging down the professionalism dimension. Read less