Burkell Plumbing

Burkell Plumbing presents a deeply divided picture across 75 reviews spanning roughly 2016–2024. A loyal base of long-term customers consistently praises punctual, friendly, and knowledgeable technicians, driving positive scores in professionalism and experience. However, a substantial and recurring cluster of negative reviews — many from the past three years — describes serious concerns: ov... Read more

Burkell Plumbing presents a deeply divided picture across 75 reviews spanning roughly 2016–2024. A loyal base of long-term customers consistently praises punctual, friendly, and knowledgeable technicians, driving positive scores in professionalism and experience. However, a substantial and recurring cluster of negative reviews — many from the past three years — describes serious concerns: overcharging, lack of itemized invoices, failure to return calls, abandoned or unresolved jobs, and dismissive or hostile behavior from management and some staff. Pricing is the weakest dimension, with multiple reviewers citing charges 2–4x competitor quotes, unexplained billing, and refusal to provide invoices. Project completion is also significantly impacted by multiple accounts of repeat visits that failed to resolve issues, work left incomplete, and callbacks that were charged despite being warranty situations. The owner, Jake Newman, is specifically named in several negative reviews for failing to respond to complaints, which elevates concern about systemic management issues rather than isolated technician problems. Read less