Augusto Carl J Plumbing

The review corpus spans roughly 17 years (2007–2024), with the majority of positive reviews concentrated between 2007 and 2013 and a smaller cluster in 2018–2024. Professionalism scores well on average — punctuality, friendliness, and communication are praised repeatedly — but is meaningfully dragged down by a serious pattern of no-shows and non-responsiveness documented in multiple negati... Read more

The review corpus spans roughly 17 years (2007–2024), with the majority of positive reviews concentrated between 2007 and 2013 and a smaller cluster in 2018–2024. Professionalism scores well on average — punctuality, friendliness, and communication are praised repeatedly — but is meaningfully dragged down by a serious pattern of no-shows and non-responsiveness documented in multiple negative reviews (the HVAC job with repeated no-shows, the permit avoidance, the unanswered callback after wrong faucet installation). Project completion is the most concerning dimension: at least three reviews describe work that was either left incomplete, done incorrectly, or abandoned entirely, including a 4-month unfinished HVAC installation and a faucet replacement where the wrong part was installed and the company never followed up. Pricing is the strongest dimension, with many reviewers explicitly noting fair, reasonable, or below-estimate charges, though one review describes a misdiagnosis that would have led to an unnecessary and costly replacement. Experience is mixed — many reviewers praise problem-solving ability and technical skill, but the wrong-faucet installation, the misdiagnosis of a water heater, and the scratched tub indicate inconsistency in workmanship quality, particularly in more recent years and with crew members rather than Carl Sr. himself. Read less