Sewer Rat

Sewer Rat demonstrates strong technical expertise and fair pricing, with most customers praising responsiveness, punctuality, and honest workmanship. However, the WW Score is tempered by significant and recurring complaints about office staff professionalism—multiple reviews cite rude, dismissive, or hostile phone interactions with the receptionist/office manager. Additionally, there are documen... Read more

Sewer Rat demonstrates strong technical expertise and fair pricing, with most customers praising responsiveness, punctuality, and honest workmanship. However, the WW Score is tempered by significant and recurring complaints about office staff professionalism—multiple reviews cite rude, dismissive, or hostile phone interactions with the receptionist/office manager. Additionally, there are documented instances of incomplete work, no-shows, and poor follow-through on callbacks. While field technicians are consistently praised, the office communication failures and occasional project completion issues prevent a higher overall score despite the company's genuine technical competence. Read less