Bel-Carlos Plumbing

Bel-Carlos Plumbing presents a deeply polarized profile across 72 reviews spanning roughly 17 years. The single most damaging dimension is professionalism, which is dragged down severely by a high volume of explicit complaints about Craig being rude, verbally abusive, racist, sexist, and using profanity toward customers and employees — with multiple independent reviewers describing nearly identi... Read more

Bel-Carlos Plumbing presents a deeply polarized profile across 72 reviews spanning roughly 17 years. The single most damaging dimension is professionalism, which is dragged down severely by a high volume of explicit complaints about Craig being rude, verbally abusive, racist, sexist, and using profanity toward customers and employees — with multiple independent reviewers describing nearly identical hostile behavior. No-show and non-communication incidents are extensively documented across many years and represent a persistent, systemic pattern rather than isolated incidents. Project completion scores are middling: when Craig does show up and complete work, many customers report satisfactory or excellent results, but a meaningful subset of reviews describe abandoned jobs, incomplete work, or damage caused requiring a second plumber. Pricing and experience scores are modestly positive — several reviewers praised fair quotes and strong technical skill — but these are undermined by multiple accounts of price inflation, unnecessary upselling, and outright dishonest billing practices. The overall WW Score of 52.1 reflects a contractor whose technical capability is real but whose reliability, attitude, and business conduct create substantial risk for customers. Read less